The apexx Veterinary Equipment Repair Process
Step 1
Contact an apexx Equipment Consultant or fill out the online form with information about specific piece(s) of equipment that need repair.
Step 2
Ship your equipment to us.
Step 3
apexx will perform an initial diagnosis and complete an estimate for complete veterinary equipment repair.
Step 4
Upon approval of the cost estimate, apexx will repair your equipment and ship it back to you.
The length of the repair process varies, depending primarily on the condition of your equipment and the complexity of the required repair. Prompt responses to our communications will reduce turnaround time.
Need a rental? apexx has a limited number of rental units available for many makes and models. Contact an Equipment Consultant for details.
Saving Veterinarians money by extending the useful life of their equipment.
Evaluations and repairs are performed by apexx’s Certified Biomedical Engineers and Technicians.
Call 1.800.211.0036 to visit with one of our Equipment Consultants or complete the short form below and click “Submit Your Repair”
Trust in apexx’s Veterinary Equipment Repair Warranty
With each repair, you’ll receive a 90-day “bumper-to-bumper” Parts & Labor Warranty – not simply a warranty on the work we perform, but a warranty on every part of the equipment. apexx performs a thorough system evaluation and certification to original manufacturer’s specifications as part of our veterinary equipment service and repair. That’s added value and added confidence!
Consider the advantage of apexx’s veterinary equipment repair program. Instead of spending thousands of dollars on new equipment, you can use our veterinary equipment repair service to get you up and running for a fraction of the cost. Most of our competitors only know to sell you new veterinary equipment. With apexx’s veterinary equipment service and repair, we’ll keep your current veterinary equipment running longer, saving you money.
Next time you’re faced with a failing veterinary vital signs monitor, iv pump, centrifuge or autoclave, let apexx repair it rather than throwing it away. You’ll be glad you did!
FAQS
What is the cost for the evaluation/repair?
For a reasonable Evaluation Fee, apexx generates a comprehensive BE/RA (Biomedical Evaluation / Repair Estimate) that includes initial evaluation findings, diagnosis, and a complete estimate to repair your equipment. The actual cost to repair your equipment depends on the cosmetic and operational condition of your equipment and the total cost of parts and labor to bring your equipment back to original manufacturer’s specifications. Evaluation fees range from $95 to $250, depending on manufacturer and product.
How long will the Evaluation/Repair take?
Typically, a biomedical evaluation (BE/RA) is completed within 1-2 business days of receipt of your equipment. From the day you approve the BE/RA, repairs are typically completed in 1-2 business days, subject to complexity of the repair, if special parts need to be ordered or if our technicians discover other issues during the final QC process. To expedite your equipment back to you, express shipping is available.
What happens if I decline to have the equipment repaired?
apexx offers Trade-in Rebates for most equipment. Let apexx take your non-working equipment problem off your hands and use the Trade-in Rebate to lower your out-of-pocket investment toward a NEW or Pre-Owned Certified piece of equipment. If you don’t want to trade in your non-working equipment, for a reasonable return shipping and handling fee, we’ll re-package your equipment and return to you in the same condition as it was received.
Is there a warranty?
All completed repairs include a 90-day bumper-to-bumper Parts & Labor Warranty. Compare this to other “repair” companies that warranty only the parts they replace. apexx performs a complete system verification and certification to original manufacturer’s specifications.
Are Rental units available?
Rental units are available on a limited basis. A model identical to the equipment being evaluated/repaired is not guaranteed. You are responsible for professional repackaging and round-trip freight of Rental equipment. An apexx Veterinary Equipment Consultant can provide more information regarding availability and fees.
How do I package my equipment for shipping?
apexx recommends FedEx:
- Best care in package handling
- Honest & rapid claim management
- Dependable delivery times
You are responsible for thorough packaging of your equipment to protect from standard shipper’s abuse during transit. (apexx is not responsible for damage during transit due to inadequate packaging).
Click on the following link for comprehensive information how to package your equipment for safe transit.
I don't have time or adequate packaging materials.
apexx makes it easy. Ask us about EZ Ship
What is EZ Ship?
For one low price, we’ll ship to you a custom box with custom packaging specifically for the equipment being transported. We’ll even provide a return shipping label. Simply place your equipment in the box/container, seal/close the box/container and call us. apexx will schedule pick up with our carrier. Insurance for full replacement value in the case of loss or damage is included in the EZ Ship price. (EZ Ship is not available for all pieces of equipment)
What should I include in the box with my equipment?
- All accessories and parts used in every day, normal operation. All accessories are required so that a complete evaluation may be performed to reproduce the symptoms you’ve identified. Without a complete system including all parts and accessories, we may not be able to isolate the problem or reproduce the error, delaying the evaluation
- Your contact information (business card or letterhead)
- A brief description of your equipment’s symptoms
What shipper should I use to ship my equipment?
We recommend FedEx or FedEx Ground for best care and service. Use USPS and UPS only as a last resort. Whomever you choose to ship your equipment, we recommend you insure the package for full replacement value in the case of loss or damage.
Where do I ship my equipment?
Repair Center
apexx Veterinary Equipment
14 Inverness Drive East, Suite C124
Englewood, CO 80112
