Equipment Repair Center
Is your veterinary equipment not working like it should? Don’t throw it away! Extend the life of your veterinary equipment and save money with apexx’s veterinary equipment repair program! We handle basic repairs and even extensive repairs, so whether you’re looking for veterinary sterilizer repair, veterinary IV pump repair or veterinary monitoring equipment repair, apexx can help. We can also assist with veterinary centrifuges, veterinary microscopes, veterinary scaler & polishers and more. Our Repair Center is part of the apexx360 advantage and another reason to trust apexx for veterinary equipment solutions instead of a pharmaceutical supply company.
Our unique veterinary equipment service and repair program can get your equipment back up and running for a reasonable price. Best of all, we make the process easy!
The apexx Veterinary Equipment Repair Process
Step 1
Contact an apexx Equipment Consultant or fill out the online form with information about specific piece(s) of equipment that need repair.
Step 2
Ship your equipment to us.
Step 3
apexx will perform an initial diagnosis and complete an estimate for complete veterinary equipment repair.
Step 4
Upon approval of the cost estimate, apexx will repair your equipment and ship it back to you.
The length of the entire process varies, but ranges from 3-6 weeks in total. That includes the time in transit, which is typically one week to ship to apexx and 4-5 business days to ship back to you. There are many variables that affect turnaround time, primarily the condition of your equipment, but apexx is committed to keeping the process as short as possible.
Need a rental? apexx has a limited number of rental units available for many makes and models. Contact an Equipment Consultant for details.
Saving Veterinarians money by extending the useful life of their equipment.
Evaluations and repairs are performed by apexx’s Certified Biomedical Engineers and Technicians.
Call 1.800.211.0036 to visit with one of our Equipment Consultants or complete the short form below and click “Submit Your Repair”
Trust in apexx’s Veterinary Equipment Repair Warranty
With each repair, you’ll receive a 90-day “bumper-to-bumper” Parts & Labor Warranty – not simply a warranty on the work we perform, but a warranty on every part of the equipment. apexx performs a thorough system evaluation and certification to original manufacturer’s specifications as part of our veterinary equipment service and repair. That’s added value and added confidence!
Consider the advantage of apexx’s veterinary equipment repair program. Instead of spending thousands of dollars on new equipment, you can use our veterinary equipment repair service to get you up and running for a fraction of the cost. Most of our competitors only know to sell you new veterinary equipment. With apexx’s veterinary equipment service and repair, we’ll keep your current veterinary equipment running longer, saving you money.
Next time you’re faced with a failing veterinary vital signs monitor, iv pump, centrifuge or autoclave, let apexx repair it rather than throwing it away. You’ll be glad you did!
FAQS
What is the cost for the evaluation/repair?
For a reasonable Evaluation Fee, apexx generates a comprehensive BE/RA (Biomedical Evaluation / Repair Estimate) that includes initial evaluation findings, diagnosis, and a complete estimate to repair your equipment. The actual cost to repair your equipment depends on the cosmetic and operational condition of your equipment and the total cost of parts and labor to bring your equipment back to original manufacturer’s specifications. Evaluation fees range from $95 to $250, depending on manufacturer and product.
How long will the Evaluation/Repair take?
The average turnaround time, from the day you ship your equipment until you receive it back repaired, is typically 3-6 weeks. There are many variables that affect turnaround time, primarily the condition of your equipment, however nearly 2 weeks of the turnaround time is in transit alone. Transit of your equipment to apexx will take approximately one week and returning back to you will take another week, unless you choose to upgrade to express shipping.
What happens if I decline to have the equipment repaired?
For a reasonable return shipping and handling fee, your equipment will be re-packaged and returned to you in the same condition as it was received.
Is there a warranty?
All completed repairs include a 90-day bumper-to-bumper Parts & Labor Warranty. Compare this to other “repair” companies that warranty only the parts they replace. apexx performs a complete system verification and certification to original manufacturer’s specifications.
Are Rental units available?
Rental units are available on a limited basis. A model identical to the equipment being evaluated/repaired is not guaranteed. You are responsible for professional repackaging and round-trip freight of Rental equipment. An apexx Veterinary Equipment Consultant can provide more information regarding availability and fees.
How do I package my equipment for shipping?
apexx recommends FedEx:
- Best care in package handling
- Honest & rapid claim management
- Dependable delivery times
You are responsible for thorough packaging of your equipment to protect from standard shipper’s abuse during transit. (apexx is not responsible for damage during transit due to inadequate packaging).
I don't have time or adequate packaging materials.
apexx makes it easy. Ask us about EZ Ship
What is EZ Ship?
For one low price, we’ll ship to you a custom box with custom packaging specifically for the equipment being transported. We’ll even provide a return shipping label. Simply place your equipment in the box/container, seal/close the box/container and call us. apexx will schedule pick up with our carrier. Insurance for full replacement value in the case of loss or damage is included in the EZ Ship price. (EZ Ship is not available for all pieces of equipment)
What should I include in the box with my equipment?
- All accessories and parts used in every day, normal operation. All accessories are required so that a complete evaluation may be performed to reproduce the symptoms you’ve identified. Without a complete system including all parts and accessories, we may not be able to isolate the problem or reproduce the error, delaying the evaluation
- Your contact information (business card or letterhead)
- A brief description of your equipment’s symptoms
What shipper should I use to ship my equipment?
We recommend FedEx or FedEx Ground for best care and service. Use USPS and UPS only as a last resort. Whomever you choose to ship your equipment, we recommend you insure the package for full replacement value in the case of loss or damage.
Where do I ship my equipment?
Repair Center
apexx Veterinary Equipment
14 Inverness Drive East, Suite C124
Englewood, CO 80112
